At HANDMUSE MART, we aim to ensure every order reaches you safely and on time. Please read our policy before placing your order.

1. Shipping Policy

  • We provide both local and international shipping to serve our customers worldwide.

1.1 International Shipping Charges

  • Orders shipped outside our domestic region may incur additional shipping fees.

  • Charges depend on the destination, parcel weight, and shipping method chosen at checkout.

1.2 Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, or other fees once they arrive in your country.

  • These charges are not included in product or shipping prices and must be paid by the recipient.

1.3 Delivery Time

  • International shipping times vary by location and customs processing.

  • Estimated delivery dates will be provided during checkout, but delays can occur during peak seasons or due to unforeseen circumstances.

1.4 Order Processing

  • Orders are processed within 1–3 business days.

  • As our products are fulfilled through a dropshipping partnership with AliExpress, delivery typically takes 10–30 business days, depending on your location.

1.5 Tracking Information

  • Once shipped, you will receive a tracking number by email.

  • Tracking updates may take a few days to appear, depending on the carrier and destination country.

2. Return & Refund Policy

2.1 Eligible Returns

  • Returns are accepted only for items that are defective, damaged, or shipped incorrectly.

  • You must contact us within 3 days of receiving your order and provide clear photos plus a description of the issue.

2.2 Non-Returnable Items

  • Due to the unique and handmade-style nature of our products, we do not accept returns for:
    • Change of mind

    • Minor variations in colour, texture, or craftsmanship

2.3 Return Process

  • Email support@handmusemart.africa to request a return.

  • Once approved, we will provide detailed return instructions.

  • Return shipping costs are the customer’s responsibility unless the return is due to our error.

2.4 Refunds

  • Refunds are processed to the original payment method within 5–10 business days after we receive and inspect the returned product.

  • If you prefer a replacement and it is available, we will send it at no extra cost.

3. Contact Us

For any questions about shipping, returns, or refunds, email us at support@handmusemart.africa. We’re here to assist you.